SMS Terms & Privacy Policy

Effective November 13, 2026

This policy covers text messages to and from the Retail Systems Inc. ("RSI") support text line at (803) 395-8588. RSI customers use the line to report service issues and check on their own support tickets. RSI employees use it for internal support questions. Replies are handled by RSI's automated support assistant, Winston, and by RSI staff.

SMS Terms and Conditions

  • Program: Retail Systems Inc. Support Text Line, (803) 395-8588.
  • What it's for: Reporting service issues, opening support tickets, and getting updates on your own tickets. RSI does not send marketing or promotional messages from this number.
  • How you opt in: You opt in by texting the line first. Sending a message, such as a description of your issue, is your consent to receive replies about that request. RSI does not add anyone to this line without their request and does not buy or rent phone lists.
  • What you'll receive: Questions to collect the details of your issue, your ticket number, and updates about your request.
  • Message frequency: Varies. Messages are sent only in response to your texts or about a ticket you opened.
  • Message and data rates may apply.
  • Help: Text HELP for help, call RSI support at (803) 739-1190, or email webmaster@retailsystemsinc.com.
  • Opt out: Text STOP at any time. You will receive one confirmation message and no further messages unless you text START.
  • Emergencies and urgent outages: Texting is not monitored live by a person at all hours. For an urgent issue, please call RSI support.
  • Please don't text sensitive information: Never send passwords, payment card numbers, PINs, door or lock codes, or Wi-Fi passwords by text. RSI will never ask for them by text.
  • Carriers are not liable for delayed or undelivered messages.

SMS Privacy Policy

  • What we collect: Your mobile number, the content of your messages, and any business name, location, or contact details you provide.
  • How we use it: Only to respond to you, identify your account, and create and update your support tickets.
  • Who can see it: RSI staff who work on your request. Information about your business and tickets is shared only with you and your business's authorized contacts, never with other customers.
  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
  • Service providers: We use a messaging provider to send and receive texts and a ticketing system to track requests. They process your information only to deliver this service.
  • Retention: Message records and tickets are kept as long as needed to provide support and meet RSI's normal business record requirements.
  • Questions or requests: Email webmaster@retailsystemsinc.com.