It's 11:45 PM on a Saturday night and your bar is packed. Customers lining up. You think, "It's going to be a good night!" Then the worst happens. Your POS systems goes down harder than the customer who had one too many drinks. Now you feel like your lost at sea in a small yellow raft. The world is closing in. Your customers are preparing pitch-forks and torches and your staff is giving you the "What do we do now?" look. The pressure is heavy.
If you're lucky you have a good understanding of how your pos system works and can get things up and going before the customers riot - Or you could know a guy who is handy with this sort of thing. Well, what if you don't have either? Below is a few suggestions I have that might help you avoid future calamity.
Knowing how your system works is the foundation of how to fix it if something goes wrong. Learn how your printers print to the kitchen, to the bar and where ever you have a printer stationed. Familiarize yourself with how your network is setup. Does your restaurant use IP printers? Label the lines on your switch to know which line goes to which printer.
Read up on your POS terminals. Most manuals have a troubleshooting section that can tell you everything from common error messages to beep code translations. If you don't have the manual for your system a quick google search can point you in the right direction. You can also look at the manufacturer website of your system and look for the support page. There you would put in the model of your system and search for any documents that may be of use.
You should also make sure your staff is educated on how your POS system works. A few minutes showing your employees how something works and how to fix it could save you down the road.
Hire a professional.
Getting professional help is the best way to keep your system up and running. They have experienced and seen all manner of problems and know what to do in a pos system crisis. Naturally I would suggest Retail Systems Inc as your resource for pos support. They offer 24/7 phone support and best of all on site support. The technicians are experienced and professional. Retail Systems Inc also handles installation, training and network setup of pos systems. They also offer a maintenance service which is like having point of sale insurance. To learn more about Retail Systems Inc click here.